Appendix C: FAQ
This section includes answers to frequently asked questions.
Why do I need a Corel.com account?
A Corel.com account is required to create the server image with online access and authenticate the product. For more information, see Corel.com account.
My Corel.com account credentials no longer work.
Make sure to use the Corel.com account associated with the product. You must type in the credentials used when you first ran the administration installation.
Why do I need to authenticate the product?
To give users access to updates and internet-based features, you must authenticate the software when you create the server image. This is done by signing in with your Corel.com account credentials. Authentication also takes place on the workstations but it is a silent process that doesn’t require user sign-in. For information about what information is exchanged during software authentication, see Appendix B: Authenticating the software.
Can I give users access only to some internet features?
You cannot enable or disable individual internet-based features. For example, you cannot allow users to download content packs from the Welcome screen, but prevent them from accessing online videos or using the QR feature. On Windows, you can allow users to upload files to the cloud and collaborate with others while Internet features are turned off. For more information, see ALLOW_CORPORATECLOUDFEATURES.
How can I give users access to Corel content?
Extra content can be downloaded from the Get More dialog box, accessible from the Welcome screen when users work in online mode.
In addition, the Proof of Entitlement Certificate email includes a link to the Corel content provided with the software. You must copy the content to a network drive and give users access to this drive. In addition, you need to create aliases to the content folders to make content such as fills and transparencies accessible from within the software. For more information, see Configuring content for offline availability.
Can users on the workstations and I use the software in offline mode?
(Windows only) Yes, it is possible if you have a license with a long serial number (37 characters) and use this serial number to create a server image. For more information, see Setting up the server image.
Where can I manage my installations?
You can manage your installations from the Corel.com account that was used to sign in and create the server image. For example, you can remove specific workstations from Your Account page.
I deployed the software using a server image, yet the workstations are still asked to sign in. Why?
The sign-in may be required for one of the following reasons: