CorelDRAW Help | Changing user credentials

Changing user credentials

As a user and owner of CorelDRAW Graphics Suite, you must know your user credentials:

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your product serial number — lets you install and reinstall your product. The serial number is the unique identifier of your product license.

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the email address associated with your Corel.com account. For each Corel.com account, a unique email address and password are required. When you authenticate your product to access online features and content, you sign in with a specific Corel.com account, associating the product with that account and its email address.

This topic describes two typical cases in which you need to change your account settings and then update your user credentials in the installed product to match the new account settings. Updating your user credentials ensures that you don’t need to uninstall and reinstall the product.

You want to merge two product subscriptions that you purchased with the same Corel.com account at a different time so that the subscriptions have the same renewal date.

In this case, each subscription is associated with a different serial number. You must first go to Your Account page, and then associate both subscriptions with one of the serial numbers. Second, you must edit the user credentials in the product that now has an obsolete serial number.

Step 1: Go to Your Account page by signing in on corel.com, and then click Merge in the Product Status area. On the Subscriptions page, select the subscriptions that you want to merge. Proceed to the Confirm selection page, and choose the serial number that you want to keep.

Step 2: Start the version of CorelDRAW or Corel PHOTO-PAINT that now has an obsolete serial number. Click Tools Options, and in the Global list of categories, click User Credentials. Next, click Edit Credentials, and in the dialog box, type the serial number that you chose in step 1.

You have two Corel.com accounts associated with different email addresses, and you want to merge the two accounts.

First, you must call Corel Support Services to merge the accounts for you, and then you must update your email address through the product.

Step 1: Contact Corel Support Services with a request to merge the two accounts for you. You will be asked to provide an active email address for your merged account. If you have subscriptions or Upgrade Programs in each account, they are associated with different serial numbers so you need to choose one of the serial numbers.

Step 2: Start the version of CorelDRAW or Corel PHOTO-PAINT that is now associated with an obsolete account and email address. Click Tools Options, and in the Global list of categories, click User Credentials. Click Edit Credentials, and in the dialog box that appears, type the email address that you chose for your merged account. Type your password. If necessary, type the serial number that you chose in step 1.

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