Troubleshooting tips

This section provides troubleshooting tips and offers answers to frequently asked questions. If your problem or question is not included in the following list, visit the Corel Knowledge Base.

Installation

Brushes and tablets

Workspaces, user files, and layouts

Performance

Installation

I am trying to install/reinstall Corel Painter but I get a warning that my serial number is invalid. What do I do?

How do I repair my Corel Painter installation (Windows)?

How do I uninstall Corel Painter properly (Windows)?

How can I get the thumbnails of my Painter files to show in Windows Explorer?

Brushes and tablets

My brushes stopped working.

My blending and smearing brushes paint with white or don’t interact with underlying colors.

My brush doesn’t use the color I chose or doesn’t work as expected.

Where do I find my previously purchased brushes after reinstalling Corel Painter or installing it on another computer?

My tablet doesn’t work as expected with Corel Painter. What do I do?

User files, workspaces, and layouts

What’s the difference between user files and a workspace?

What’s the difference between a layout and a workspace?

I was given a custom workspace, but I can’t use it.

Some palettes in the workspace I just imported appear cutoff (Windows).

Performance

Lately Corel Painter has been taking longer to start. Can I do something to shorten its startup time?

What settings do I use to ensure the optimal performance of Corel Painter?

I was using Corel Painter without any problems for a while, and now it no longer works as expected. What do I do?

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I know that restoring Corel Painter to its default settings may help with unexpected performance problems, but I don’t want to lose my custom brushes and palettes. How do I keep my custom items?

I have read that renaming my application data folder (Windows) or application library folder (macOS) may help improve the performance of Corel Painter? How do I rename this folder?

Corel Painter stops responding on startup (macOS)? What do I do?

 


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